Make a conscious purchase — all sales are final

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We have chosen not to offer returns or exchanges for change of mind or personal preference.

This is a conscious decision that reflects the values behind our work. We believe that every purchase is an opportunity to think about what we buy, why we buy it, and how long we intend to keep it.

Our pieces are created from existing and reclaimed materials, with the aim of giving them a new life rather than contributing to a cycle of unnecessary consumption. By making every sale final, we encourage our customers to take a moment to consider their purchase carefully and consciously before placing an order.

Please take the time to read the product description, check the dimensions and look carefully at the photographs before purchasing. If you have any questions about a piece, its materials, dimensions, colours or condition, we are always happy to help before you place your order.

Upcycled & unique pieces

Every piece is unique and made using reclaimed, reused, vintage or previously existing materials.

Small marks, variations, irregularities, changes in colour, or visible signs of a material's previous life may be present. These characteristics are inherent to the materials we use and are not considered defects when they are described or visible in the product listing.

They are part of the story and character of each piece, and are what make every creation unique.

Damaged or defective items

We carefully inspect and package every order before shipping.

If your item arrives broken, damaged, or with a significant defect that was not mentioned in the product description, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, if it was damaged during delivery

This allows us to assess the situation and address any delivery-related issues as quickly as possible.

Please do not return an item without contacting us first.

If an item is found to have a defect covered by applicable Swiss law, we will work with you to find an appropriate solution in accordance with your statutory rights.

What is not covered

Our policy does not cover:

• Change of mind or personal preference

• Normal wear and tear

• Damage caused by accidents, misuse or improper handling

• Damage caused by modifications, alterations or repairs made after delivery

• Damage resulting from failure to follow care or use instructions

• Characteristics, marks, variations or imperfections that were clearly described or visible in the product listing

Contact

If you have any questions about an item or your order, please contact us at: info@iteratif.ch

We are a small independent business, and every piece is made with care. Thank you for taking the time to make a thoughtful purchase and for supporting a more conscious approach to consumption.